At EV Freaks, we prioritize your satisfaction. We want to ensure you’re completely happy with your purchase. If for any reason you’re not fully satisfied with your used electric bike or parts, we offer a straightforward return and refund process to give you peace of mind.
Return Eligibility:
To be eligible for a return, the item must be unused and in the same condition as when you received it. All products must be in the original packaging.
Return Timeframe:
You have 45 days from the date of purchase to initiate a return. If 45 days have passed, unfortunately, we cannot offer a refund or exchange.
Non-Returnable Items:
Some products cannot be returned. These include:
Perishable goods (e.g., food, flowers)
Intimate or sanitary items
Hazardous materials or flammable liquids
Used or damaged electric bike parts
Return Process:
Contact our customer support team within 45 days of receiving your order.
Provide the necessary details, including order number and condition of the product.
We’ll guide you through the return process and arrange a hassle-free return.
Refunds:
Once your return is processed, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected.
Exchanges:
If you prefer to exchange an item, please contact us to discuss available options.
Why Choose EV Freaks?
Fast & Easy Returns – We make the process simple and transparent.
Trusted Used Bikes – All products undergo thorough inspection before resale.
Customer Satisfaction – Your happiness is our priority.
For more information or to initiate a return, please contact our support team today.
